FAQs

Buddha Air web site www.buddhaair.com

Contact our Call Center or Sales Offices with necessary information like name, contact address, itinerary etc; or visit our website buddhaair.com

You can book through Buddha Air website www.buddhaair.com or e-mail [email protected]

You can buy an open ticket.

Yes you can do it but you need to purchase ticket within ticketing time limit.

Yes, you need to put your name as per passport

Yes you can book through your travel companions.

Infant ticket booking is only at airport check-in counter.

Yes, you can make it.

NPR for Nepali and Indian and USD $ for foreign passenger.

Ticket price can very as per market requirement. Some time suddenly changes of fuel cost and changes of government policy.

You’re all paid categories displayed in the ticket.

If your booking is confirm you can see it in HK status displaying on your booking detail or you will be given PNR with TTL.

You can take a print of E-ticket as a proof of ticket you have booked.

Ticket once issued is confirmed, better to reconfirm.

Yes all the times shown in ticket is in local time.

Name change facility is not available.

Fare wise: Booking can be changed but reschedule policy will be applicable as per fare.

At that time booking may not confirm. You need to contact again.

Flight schedule may change with different cause; requested to verify with authorize office.

Contact call center 977-1-5542494.

Cancel your ticket and issue as per your requirement (fare policy applicable)

Yes, you can cancel but cancellation policy will be applicable

In normal fare 'Y' call can be canceled but if cancelled one day prior to flight date 10% cancellation charge is levied. For same day cancellation 25% cancellation charge is levied. Cancellation is not entertained before 2 hrs of flight time.

It is automatically cancelled.

Not necessary, but you can change as per your convenience.

Inform earlier as much as possible. Our fare policies will applicable.

Inform immediately to Buddha air reservation or sales offices or your travel agent.

You can contact your travel agent or our sales outlet for refund with necessary document.

Refunds are made immediately by producing valid refund document from the point of issuance of ticket.

You’re all paid categories displayed in the ticket

This type of fare is applicable for the citizens of Nepal and India.

This type of fare is applicable for the citizens besides Nepalese and Indian nationality.

This type of fare is applicable for foreign passenger(s) who have been staying in Nepal for at least six (6) months before flight date in NON TOURIST VISA. Foreign Cockpit Crew flying different aircraft in Nepal will also be facilitated with this type of fare.

Child fare is applicable for the passenger(s) aged between 02 Years to (under) 12 Years of age. 33 % of the normal fare is discounted for this type of passenger(s).

Infant fare is applicable for the passenger(s) aged between the days of birth to (under) 02 years. Only 10 % of the normal fare will be charged for Infant passenger(s).

Refugee (s) Identification issuing country will be treated as the nationality to determine the fare for the refugee(s).

These types of passenger(s) are treated as Nepalese upon providing/showing NRN Identity Card issued by the Government of Nepal. Failure to provide such valid document, passenger (s) will be treated as the foreign nationals and USD fare is applicable for such passenger(s).

Foreign passenger(s) married with the Nepalese nationality will be treated as foreign nationals and USD fare will be applicable
until or unless such passenger(s) issue passport / nationality certificate from the Nepal Government to claim Nepalese nationality.

Any valid photo identity card is required to issue the ticket.
Any valid photo identity is MANDATORY while CHECKIN in airport.

• Cancellation charge of 10% of the fare is levied if cancellation of ticket is done before 11 hours from flight time.
• Cancellation charge of 33.33% of the fare is levied if cancellation of ticket is done within 11 hours from flight time.
• Cancellation is prohibited two (2) hours before flight time.
• Rescheduling of any flight can be done 11 hours prior to the flight time.
• Passenger(s) will be treated as ‘No-Show’ if they do not check-in within stated reporting time. -Buddha Air is not liable to refund the ticket if the passenger falls under this category.

In case of cancellation of flight, Buddha Air will not provide any accommodation/compensation to the passenger however Buddha Air will try to accommodate the passenger in the nearest/earliest available flight to the destination.

Yes, you can cancel but cancellation policy will be applicable.

In normal fare 'Y' call can be canceled but if cancelled one day prior to flight date 10% cancellation charge is levied. For same day cancellation 25% cancellation charge is levied. Cancellation is not entertained before 2 hrs of flight time.

Buddha air’s sales office or your travel agents where ever is the point of issuance.

As per policy; Y class 25kg, A class 20kg, B class 20kg, D class 15kg, C class 15kg, E class 15kg

5 Kg. in small size

The maximum size of the cabin hand baggage cannot exceed 55 cm x 40 cm x 20 cm (20 x 14 x 9ins).

Dhngadi-8 Km/Nepalgunj-8 Km/Bhairahawa-4 Km/Pokhara-1 Km/Bhartpur-300 meter/Simara-25 Km/Janakpur-4 Km/Biratnagar-5 Km/Bhadrapur-500 Meter/Tumlingtar-500 Meter

Liquid is restricted item. It is not permitted in our flight.

Yes we provide stretcher service.

Book before 24 hrs of flight time. Need to book 6 Y class seats for stretcher and extra available class seats for assistant.

We do not provide oxygen cylinder. Passenger can carry portable (2.5 inch) oxygen cylinder if medically required.

5 kg in small size

Reach before one hour of departure time and present your ticket, baggage with valid ID at our check in counter.

Ticket and a valid ID card is required at the check in counter.

Yes they need valid ID

Log in Buddha Air web site www.buddhaair.com

Brief about sick passenger condition, sign agreement paper and present fit to fly prescription given by Doctor.

5 Kg in small size.

Inform earlier to Airport counter.

We will try to adjust in next immediate flight if the seats are available and your convenience if not you can claim for refund.

Inform earlier to Airport counter.

You must report to the check in counter before check in counter at least before 15 minute of departure time. Any ticked not reported at the stimulated time are considered as no show.

Yes you can book it.

Yes we provide special assistance at Airport.

Monitor display screen, announcement or you can contact our ground staff.

We serve news paper, cold drinks, and light snacks for Nepalgunj, Bhadrapur and Dhangadi sectors.

Passengers are readjusted to next immediate flight as far as possible. If diverted flight declare night stop we provide transportation, hotel accommodation and food if diverted to other sector than point of origin or destination.

Depending on the circumstances delay schedules are provided.

Infant fare is 10% of ticket fare.

Age restriction for infant passenger is from 7 days from birth to (under) 2 years. You can only fly with an infant under 7 days for treatment purpose after getting a doctor's recommendation. 

Only one infant can be carried with a passenger.

You can contact Buddha Air office for any reschedule of your departure. Fare rule are applicable.

Buddha Air provides assistance such as wheel chair, stretcher facility and required facility after the information is given to our ground staff.

We don’t accept huge luggage, normally we accept luggage as per baggage compartment size.

Yes we accept bicycle with flat tire only.

The following items are not permitted to be carried as hand or hold baggage:

• Firearms
• Explosives
• Gas cylinders
• Flammable liquids and solids
• Poisons
• Radioactive materials
• Infectious substances such as bacteria and viruses
• Corrosives such as mercury, acids, alkalis, and wet-cell batteries
• Human and animal cell specimen
• Any item listed as dangerous good
• Any item restricted by the law

Please look for display board for check-in counter at the airport

Check in counter opens one hour before departure time.

Carriage of an expectant mother (pregnant woman) on Buddha Air aircraft is governed by the following guidelines:

For Single Pregnancy 
0 - 28 weeks (End 28th week) - No Documents Required 
29 - 36 weeks (Beginning 29th week / End 36th week) - Medical Certificate Required 
37 weeks onwards (Beginning 37th week) - Not permitted to travel 

For Multiple Pregnancy 
0 - 28 weeks (End 28th week) - No Documents Required 
29 - 32 weeks (Beginning 29th week / End 32nd week) - Medical Certificate Required 
33 weeks onwards (Beginning 33rd week) - Not permitted to travel 

Boarding starts before 15 minute of departure time.

Yes, if flight is delayed more than one hrs and you decide not to travel you can claim for refund.

Twenty Thousand USD amount is for a passenger as insurance claim.

Twenty USD is for per kg baggage as insurance clam

Weapons are not allowed in the cabin.

5 kg in small size.

The following procedures must be fulfilled to carry live animals in your flight:

• A health certificate including vaccination from a licensed veterinarian.
• A leak proof and well ventilated cage.
• Permission from Civil Aviation Authority of Nepal (CAAN).