FAQ
FAQ SUPPORT
Let's answer your questions! Browse the table of contents to the left, keyword for content.
Where can I get all the information about Buddha Air?How can I purchase my ticket online?Can I purchase Buddha Air flight ticket from overseas?Can I book tickets from the phone as well?Can I purchase child ticket online?Can I purchase infant ticket online?Do you have discount for child fare?Do you have discount for infant fare?What is the age category for child passenger?What is the age category for infant passenger?Do you provide unaccompanied minor service?Can I book a flight even if I'm not one of the passengers?What is the maximum number of tickets I can purchase online?What is the time duration for booking ticket online?What should I do if the hunting line/reservation line 01 5542494 is busy?Where do I check information about my flight ticket?What currency is the fare quoted in?Why is there a difference in online airfare from the one I had booked/purchased earlier?How do I know if the ticket I have purchased/booked includes taxes, surcharges and fees?If I have purchased a ticket online, where is the proof that my ticket is confirmed?I have incorrectly entered the wrong passenger name? What do I do?What should I do if I did not receive my e-ticket in my mail?I have purchased a ticket, but need to reschedule. What do i do?Can I cancel my ticket?Can I cancel my booking?Where do I pay infant fare?Where do I pay child fare?My session has timed out? What to do?Can I check the dates and fares available without booking?I did not received my e-ticket. What do I do?Does Buddha Air have any loyalty program?I've tried searching for the ticket on your website many times, and it still says "no flights available." Why?Can I choose my seat?I've accidentally misspelled my name when booking? What do I do?Can I book a ticket for more than one destination?Will extra fees and charges need to be paid besides the fare displayed online?What is online booking? How do I use it? What are its benefits?Can I just check for fares and not purchase a ticket?Can I book my ticket online and pay for the ticket later on?Can I use more than one card for payment online?Can I book a seat of my choice?How do I get a printed ticket?There's a middle name field while booking the tickets online. What if I don't have a middle name?Can I purchase the flight ticket if I am the cardholder, but passenger is someone else?I've been getting the "no flights available" page while searching for flights. Why?Can another person purchase a ticket for me on my behalf?How do I book a ticket for my child?How can I book ticket for my baby?Does the passenger name have to be as to appears on the valid photo ID?What time is shown on the ticket?How much of free check baggage is allowed in your flight?What is the cabin baggage / carry on baggage limit on Buddha Air Flights?Do Royal Club members get extra baggage allowance?What are the charges for excess baggage?How much do I pay for excess baggage?Am I allowed to carry excess baggage?What is the size of the cabin luggage/carry on/hand carry luggage?What is the maximum dimensions and weight restrictions for my cabin baggage?Where do I pay for excess baggage?How many bags can I carry in the aircraft?What are the restricted items that I cannot bring?What do I do if my baggage is missing or misplaced?Do I need to pay for checked luggage?What do I do if my checked luggage/baggage is damaged?What is checked baggage?What is cabin baggage?What items are prohibited and restricted on board Buddha Air flights?Where can I find the policy and terms and conditions for baggage?Does Buddha Air carry human remains?Can I carry alcohol in my cabin baggage?Can I travel with my pet on the flight?What are the maximum dimensions and weight restrictions for my cabin baggage?Do children / child passengers have the same baggage allowance as adults?What items are not allowed in my hand carry/ cabin baggage?Can I bring hypodermic needles or medical needles in the hand carry / cabin baggage.Where do I place my hand carry or cabin baggage in the aircraft?Does the weight limit on hand carry / cabin baggage differ according to fare class?What is delayed baggage?My delayed baggage has still not arrived, What do I do?How can I report missing or damaged baggage?What happens when you've found my missing baggage?Where can I get information regarding Buddha Air Cargo?What is cargo?How much cargo is allowed?What items are restricted for cargo?Where can I receive my cargo from?Where do I go to send cargo?Can I book cargo from the airport?Can I send documents as cargo?Does Buddha Air provide cargo facility?What types of cargo is accepted on Buddha Air flights?What information do you require for cargo?What is cargo rate?How should my cargo be packed? Is there any strict packing guideline I can follow?My cargo was delivered, but it was damaged? What do I do?What should I do if I need to cancel my cargo?The recipient's details (name or address) is incorrect. How can I correct it?What documents or information do you need when I ship my cargo?Can I cargo live animals?Does Buddha Air carry cargo on its flights?Who is the consigner / consignor (shipper)?Who is a consignee?How is cargo accepted by Buddha Air?Do I have to purchase an flight ticket for cargo services?Can I transport my pet as cargo?Do you provide special assistance?What are the services provided to disabled and reduced mobility passenger?Do you provide stretcher service?How do I make stretcher booking?Do you provide oxygen cylinder?What should I do if I need a wheelchair?What are the procedures I have to go through for stretcher passenger?What should I do if I require special assistance?What should I do if I require wheelchair?What should I do if I require stretcher?Can wheelchair be made available all the way to the aircraft?Are there any restrictions to the medicine I can bring?What if I have prescribed medicines that I need to bring?If my child is traveling alone, what should I do?Can a pregnant woman fly?Can my pet travel with me on board?What if my pet is too big for cabin. Can I take me pet as cargo?What is Royal Club?How can I become a Royal Club member?What benefits do I receive for becoming a Royal Club member?What is Royal Club Gold?What is Royal Club Platinum?How to I upgrade from Royal Club Gold to Royal Club Platinum?What are the extra benefits I get for becoming a Platinum member?Where can I get the form to become a Royal Club member?Do we have to pay to become a Royal Club member?What are the requirements to be a Royal Club member?How do I start earning miles?Where can I check my earned miles?How do I redeem my miles for tickets OR benefits?Who can apply to be a Royal Club member?What are the terms and conditions of Royal Club?I have lost my Royal Club member card? What do I do?When will I get a permanent Royal Club member card?Where do I contact for more details regarding Royal Club?My mileage has not been added? What do I do?What is Buddha Air's cancellation policy?What happens if my flight is cancelled?Can I cancel my ticket?What is the cancellation procedure?Where do I get refund for my cancelled ticket?What are procedures for airport check-in?What documents / documentation are required for check-in?How can I find out about changes to my flight?What happens if I do not check-in?How do I cancel my ticket?Where do I get the latest information regarding my flight status?Where do I check-in my luggage?What time should I reach the airport for my domestic flight?What time should I reach the airport for my international flight?How do I get a boarding pass for my ticket?Do I have to pay extra at the airport?Where can I get information regarding baggage limit?Where can I get information about my flight ticket?Can I make changes to my booking after I have purchased a ticket?Do I need a photo ID during check in?Where do I need to go for to check-in for the flight?Does Buddha Air have web check-in?What is no-show?What arrangement do you provide for diverted passengers?Why are there empty seats on the aircraft?Can I smoke in the aircraft?Do I have to keep my seat belt during the duration of the flight?Can I use electronic devices during the flight?Is alcohol offered on Buddha Air flights?Does Buddha Air allow pet on flight?What are the terms and conditions for flying with my pet?What procedures must be done for travelling with pet?Do you provide airport shuttle service?Do you provide wheelchair for passengers?My luggage is damaged? What to do?There are some items missing from my luggage? What to do?What should I do if my baggage / luggage is lost?Does Buddha Air have an official mobile app?Where can I find Buddha Air's mobile app?Is paying on the app safe and secure?Can I check my flight status on the mobile app?
FAQ SUPPORT
Let's answer your questions! Browse the table of contents to the left, keyword for content.
Where can I get all the information about Buddha Air?How can I purchase my ticket online?Can I purchase Buddha Air flight ticket from overseas?Can I book tickets from the phone as well?Can I purchase child ticket online?Can I purchase infant ticket online?Do you have discount for child fare?Do you have discount for infant fare?What is the age category for child passenger?What is the age category for infant passenger?Do you provide unaccompanied minor service?Can I book a flight even if I'm not one of the passengers?What is the maximum number of tickets I can purchase online?What is the time duration for booking ticket online?What should I do if the hunting line/reservation line 01 5542494 is busy?Where do I check information about my flight ticket?What currency is the fare quoted in?Why is there a difference in online airfare from the one I had booked/purchased earlier?How do I know if the ticket I have purchased/booked includes taxes, surcharges and fees?If I have purchased a ticket online, where is the proof that my ticket is confirmed?I have incorrectly entered the wrong passenger name? What do I do?What should I do if I did not receive my e-ticket in my mail?I have purchased a ticket, but need to reschedule. What do i do?Can I cancel my ticket?Can I cancel my booking?Where do I pay infant fare?Where do I pay child fare?My session has timed out? What to do?Can I check the dates and fares available without booking?I did not received my e-ticket. What do I do?Does Buddha Air have any loyalty program?I've tried searching for the ticket on your website many times, and it still says "no flights available." Why?Can I choose my seat?I've accidentally misspelled my name when booking? What do I do?Can I book a ticket for more than one destination?Will extra fees and charges need to be paid besides the fare displayed online?What is online booking? How do I use it? What are its benefits?Can I just check for fares and not purchase a ticket?Can I book my ticket online and pay for the ticket later on?Can I use more than one card for payment online?Can I book a seat of my choice?How do I get a printed ticket?There's a middle name field while booking the tickets online. What if I don't have a middle name?Can I purchase the flight ticket if I am the cardholder, but passenger is someone else?I've been getting the "no flights available" page while searching for flights. Why?Can another person purchase a ticket for me on my behalf?How do I book a ticket for my child?How can I book ticket for my baby?Does the passenger name have to be as to appears on the valid photo ID?What time is shown on the ticket?How much of free check baggage is allowed in your flight?What is the cabin baggage / carry on baggage limit on Buddha Air Flights?Do Royal Club members get extra baggage allowance?What are the charges for excess baggage?How much do I pay for excess baggage?Am I allowed to carry excess baggage?What is the size of the cabin luggage/carry on/hand carry luggage?What is the maximum dimensions and weight restrictions for my cabin baggage?Where do I pay for excess baggage?How many bags can I carry in the aircraft?What are the restricted items that I cannot bring?What do I do if my baggage is missing or misplaced?Do I need to pay for checked luggage?What do I do if my checked luggage/baggage is damaged?What is checked baggage?What is cabin baggage?What items are prohibited and restricted on board Buddha Air flights?Where can I find the policy and terms and conditions for baggage?Does Buddha Air carry human remains?Can I carry alcohol in my cabin baggage?Can I travel with my pet on the flight?What are the maximum dimensions and weight restrictions for my cabin baggage?Do children / child passengers have the same baggage allowance as adults?What items are not allowed in my hand carry/ cabin baggage?Can I bring hypodermic needles or medical needles in the hand carry / cabin baggage.Where do I place my hand carry or cabin baggage in the aircraft?Does the weight limit on hand carry / cabin baggage differ according to fare class?What is delayed baggage?My delayed baggage has still not arrived, What do I do?How can I report missing or damaged baggage?What happens when you've found my missing baggage?Where can I get information regarding Buddha Air Cargo?What is cargo?How much cargo is allowed?What items are restricted for cargo?Where can I receive my cargo from?Where do I go to send cargo?Can I book cargo from the airport?Can I send documents as cargo?Does Buddha Air provide cargo facility?What types of cargo is accepted on Buddha Air flights?What information do you require for cargo?What is cargo rate?How should my cargo be packed? Is there any strict packing guideline I can follow?My cargo was delivered, but it was damaged? What do I do?What should I do if I need to cancel my cargo?The recipient's details (name or address) is incorrect. How can I correct it?What documents or information do you need when I ship my cargo?Can I cargo live animals?Does Buddha Air carry cargo on its flights?Who is the consigner / consignor (shipper)?Who is a consignee?How is cargo accepted by Buddha Air?Do I have to purchase an flight ticket for cargo services?Can I transport my pet as cargo?Do you provide special assistance?What are the services provided to disabled and reduced mobility passenger?Do you provide stretcher service?How do I make stretcher booking?Do you provide oxygen cylinder?What should I do if I need a wheelchair?What are the procedures I have to go through for stretcher passenger?What should I do if I require special assistance?What should I do if I require wheelchair?What should I do if I require stretcher?Can wheelchair be made available all the way to the aircraft?Are there any restrictions to the medicine I can bring?What if I have prescribed medicines that I need to bring?If my child is traveling alone, what should I do?Can a pregnant woman fly?Can my pet travel with me on board?What if my pet is too big for cabin. Can I take me pet as cargo?What is Royal Club?How can I become a Royal Club member?What benefits do I receive for becoming a Royal Club member?What is Royal Club Gold?What is Royal Club Platinum?How to I upgrade from Royal Club Gold to Royal Club Platinum?What are the extra benefits I get for becoming a Platinum member?Where can I get the form to become a Royal Club member?Do we have to pay to become a Royal Club member?What are the requirements to be a Royal Club member?How do I start earning miles?Where can I check my earned miles?How do I redeem my miles for tickets OR benefits?Who can apply to be a Royal Club member?What are the terms and conditions of Royal Club?I have lost my Royal Club member card? What do I do?When will I get a permanent Royal Club member card?Where do I contact for more details regarding Royal Club?My mileage has not been added? What do I do?What is Buddha Air's cancellation policy?What happens if my flight is cancelled?Can I cancel my ticket?What is the cancellation procedure?Where do I get refund for my cancelled ticket?What are procedures for airport check-in?What documents / documentation are required for check-in?How can I find out about changes to my flight?What happens if I do not check-in?How do I cancel my ticket?Where do I get the latest information regarding my flight status?Where do I check-in my luggage?What time should I reach the airport for my domestic flight?What time should I reach the airport for my international flight?How do I get a boarding pass for my ticket?Do I have to pay extra at the airport?Where can I get information regarding baggage limit?Where can I get information about my flight ticket?Can I make changes to my booking after I have purchased a ticket?Do I need a photo ID during check in?Where do I need to go for to check-in for the flight?Does Buddha Air have web check-in?What is no-show?What arrangement do you provide for diverted passengers?Why are there empty seats on the aircraft?Can I smoke in the aircraft?Do I have to keep my seat belt during the duration of the flight?Can I use electronic devices during the flight?Is alcohol offered on Buddha Air flights?Does Buddha Air allow pet on flight?What are the terms and conditions for flying with my pet?What procedures must be done for travelling with pet?Do you provide airport shuttle service?Do you provide wheelchair for passengers?My luggage is damaged? What to do?There are some items missing from my luggage? What to do?What should I do if my baggage / luggage is lost?Does Buddha Air have an official mobile app?Where can I find Buddha Air's mobile app?Is paying on the app safe and secure?Can I check my flight status on the mobile app?
